In this episode, host Paul Ehlinger sits down with Todd Treml, CEO of Touching Hearts at Home. Todd shares his 35-year journey in franchising from helping scale Winmark Corporation from just a few locations to more than 1,200, to leading one of the fastest-growing senior care franchise brands in the country. He opens up about stepping into an 18-year legacy brand, building franchise-first systems, and why communication, culture, and operational excellence are the keys to sustainable growth.

Listeners will hear:

• How Todd built his franchise leadership philosophy through decades of scaling major franchise systems.

• Why franchisee collaboration and culture matter more than rapid expansion.

• The leadership lessons he learned transitioning from startup environments into legacy franchise brands.

• How Touching Hearts at Home is building scalable systems without sacrificing compassion and care.

• Why caregiver recruitment and retention are the biggest competitive advantage in senior home care.

• His perspective on responsible franchise growth, long-term vision, and building support systems ahead of scale.

A must-listen for franchise leaders, operators, and entrepreneurs looking to scale responsibly, strengthen franchise culture, and build organizations designed for long-term success.